When you are planning to upgrade ServiceDeskPlus-MSP to the latest version or if you are planning to try Beta Service Pack (PPM) , it is highly advisable to try the upgrade on the test environment ONLY first so that you will be confident about the upgrade on the Production server.
Step 1: Stop Manage Engine ServiceDeskPlus-MSP service on the production server.
Once the backup is complete, a backup file with .data extension is placed in the trimmedbackup folder under \ManageEngine\ServiceDesk Plus MSP directory. This backup file contains information such as the Build number of ServiceDesk Plus MSP, date and time of when the backup was performed.
1. Help->About in the application. [OR]
2. From buildInfo.xml file under \ManageEngineServicedeskPlus MSP\Conf directory.
Step 5: Copy the backup taken from the production server to the Test server.
Step 6: To restore the backed up data, Go to ManageEngine\ServiceDesk Plus MSP\bin directory and execute restoreData.bat. Choose the backup file while prompted as in the screenshot given below,
C: \ManageEngine\ServiceDesk Plus MSP\bin>restoreData.bat
Step 7: Once the data is restored successfully, Stop mail fetching before starting the UAT application. You don’t want it stealing emails that should be going into your production system.