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            Knowledge Base NetFlow_NCM_Firewall Basic Troubleshooting NCM

            Fix for Cisco ASA showing 0.0.0.0.0.0 for source and Destination for build 9900

            Thank you for your time during the call. Please follow the below steps and check on the issue:

            1) Stop the NetFlow Analyzer Service.

            2) Open Command prompt as administrator and navigate to NetFlow_Home/bin and execute startDB.bat two times for windows server and startDB.sh three times for Linux server.

            3) Then navigate to NetFlow_Home/pgsql/bin if using Postgress Database and execute the below command:

            For Windows    :   psql -U postgres -p 13310 -h 127.0.0.1 -d netflow

            For Linux        :   ./psql -U postgres -p 13310 -S ../tmp/ -h 127.0.0.1 -d netflow

            If using Mysql Database :

            For Windows    :   mysql -u root -P 13310

            For Linux        :   ./mysql -u root -P 13310 -S ../tmp/mysql.sock

            4) Type use netflow

            5) Execute the following query :

                       update NetFlow_Router  set FLOW_TYPE=0;

            6) Type quit to quit mysql and \q to quit postgress.

            7) Navigate to NetFlow_Home/bin and execute stopDB.bat 2 time and check on the issue.

            8) Type exit to exit command prompt

            9) Navigate to NetFlow_Home/bin and edit run.sh/run.bat by adding the following property at the end of JAVA_OPT

                  -DsetASAIPV4Only=true

            10) Edit wrapper.conf under NetFlow_Home/conf by adding the additional property

                  wrapper.java.additional.<count+1>=-DsetASAIPV4Only=true

            11) Download and unzip the file from the link below. open the file, you will find NFFieldCatalog.xml replace it under NetFlow_home/conf/netflow/ folder.

            http://uploads.zohocorp.com/Internal_Useruploads/dnd/NetFlow_Analyzer/p18sbi5polufd1siv1e2f1pvfe530/Fix.zip


            12) To behave all the ASA as IPV4 (dual template issue) add the following property in System_properties.conf present under NetFlow/conf/

            setASAIPV4Only=true

            13) Start NetFlow Analyzer service and check on the issue.
            Updated: 01 Dec 2017 04:05 PM
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