Download all Attachments in a request using single click

Download all Attachments in a request using single click

Please follow the below steps to download all the attachments in a request through a single click. 

 

1. Refer the Menu Invocation attachment and create a Menu with the same name.

 

2. Download the attached downloadAll.html and save it under <SupportCenter\integration\resources> folder.

 

3. Now open a request which has attachments and click on the DownloadAllattachments Menu present under settings icon.

 

It will download all the attachments present in the ticket.

 

You don't have to shut down and start the application while doing this operation.

 

PS : You can add your logic for storing the attachment in a NAS or under any shared folder.

 


                New to ADManager Plus?

                  New to ADSelfService Plus?

                    • Related Articles

                    • How to Export SSL certificate using MMC?

                      When an SSL certificate is already installed on a Windows server, you may want to reinstall it on SupportCenter Plus server. This may be required when you have a Wildcard or a Multi-domain certificate, and the subdomains or different domains are ...
                    • Set Request Id to start from a particular number - Version 11.0.

                      Regarding the First Portal (General), you can use the below steps to change the Request Id to start from 136000. 1.The below Select Query will give the last active ticket ID. Select * from SeqGenState where seqname='WorkOrder.WORKORDERID'; 2.Then, ...
                    • How to configure SAML with Azure AD

                      This guide will help us configure SAML for users who want to use Azure AD as their IdP and also give you insights on a few issues that you might run into while configuring SAML in an Azure Environment. In an ideal environment, customers will have an ...
                    • Phone number need to be mandatory in 8.1 for contacts

                      Kindly follow the steps below to create the FAFR, 1. Access admin Module 2. Select the request template option and click the edit option the required request template the script needs to be applied on 3. Select the Fields and Forms Rule tab and paste ...
                    • Change the default font-size and font-family while sending emails from SCP

                      Kindly try the following steps below, Access the database and initiate the query below select * from globalconfig where category = 'rta'; It will list out the global config categories and from the list check for the  globalconfigid for font -size and ...