Community and Support

            Applying mail server's certificate in ServiceDesk Plus




            To establish a secure connection between ServiceDesk Plus and email servers configured with a self-signed certificate, follow these steps:

            1. Download the attached file.

            2. Extract the files to the ServiceDesk Plus directory.

            3. The files will now be in the following location: 

            gencert.bat under [your drive]:ManageEngine\ServiceDesk directory.
            Cert.jar should be under [your drive]:ManageEngine\ServiceDesk\lib directory.

            4. Click the Windows icon and select Command Prompt (Run as administrator).

            5. Go to ServiceDesk and run gencert.bat [Mail Server IP]:[Mail protocol port]

            Type 1 when you are prompted with an exception PKIX.

            6. Move the 'jssecacerts' file created to the location [your drive]: ManageEngine\Servicedesk\jre\lib\security folder 


            7.Start the ManageEngine ServiceDesk Plus service from the services console(services.msc).


            8.Save the incoming mail server settings (under Admin > Mail Server Settings) and click Start Fetching. 


            If the emails are not fetched, generate the support file and mail it to support@servicedeskplus.com. To create the support file, go to Support or Community > Support File.


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