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    • Recent Articles

    • Resolving License Exceed Issues in APM Plugin (Failover Setup)

      Overview In failover (Primary–Secondary) deployments of the APM Plugin, license exceed or license validation issues may occur in the secondary APM Plugin server after a switchover. This typically happens when the license file is not properly applied ...

    • Hardware Summary Sync from EC to SDP

      Objective The objective of this integration is to synchronize hardware summary details from Endpoint Central (EC) to ServiceDesk Plus On-Premise (SDP). The following fields will be synced: Acquisition Date (Purchase Date) Warranty Expiry Date Asset ...

    • Update Problem Additional Field with Custom Problem ID

      Requirement Each organization may follow a different Problem ID format. In the current system, replacing the default Problem ID is not supported. However, a custom Problem ID can be generated and stored in a Problem Additional Field. Custom Format ...

    • Update Change Additional Field with Custom Change ID

      Requirement Each organization may follow a different Change ID format. In the current system, replacing the default Change ID is not supported. However, a custom Change ID can be generated and stored in a Change Additional Field. Custom Format ...

    • Configuring proxy server in DDI Central

      Configuring proxy server in DDI Central Many enterprises place servers behind strict network firewalls. By configuring a forward proxy, you ensure that DDI Central can still reach critical internet services—like updates, cloud APIs, or external DNS ...

    • Announcements

    • Free webinar: Automate incident response with ServiceDesk Plus integration

      Hi there ! Even with powerful observability platforms, a reactive and siloed response can escalate minor issues into major outages. When incident ownership is unclear, resolution slows, leading to prolonged downtime and reduced business productivity.

    • Asset template customization

      Dear users, We are happy to introduce another feature that has been frequently requested and is set to be released in the upcoming release. As you may know, the product type in ServiceDesk Plus is the high-level classification used to categorize different

    • [New Release] ADManager Plus' latest build 8036 is now live!

      [New Release] ADManager Plus' latest build 8036 is now live! Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8036. Enhancement Added support for Security group type in the Modify Single Group action

    • PAM360 New Build 8400

      Hi, PAM360 build 8400 is now available for download. This release introduces session recording in the native PAM360 Remote Connect application, strengthening visibility and accountability for privileged access initiated through PAM360 Remote Connect.

    • End of Life Announcement: RubyRep-Based HA Model in PAM360

      Hi, We are announcing the End of Life (EOL) for the legacy High Availability (HA) architecture in PAM360 that relied on RubyRep for PostgreSQL database replication. This change will take effect starting from build 8400. RubyRep has been a core component

    • Most Discussed Topics

    • Issue with Startup : Build 15.2 Build 15240

      Hi - @Dinesh Bhaskaran I am on the latest version (15240) and having an issue with Startup. The progress never moves past 0% and there is a CMD window that claims to check configuration.lock but I don't even see that on the file system (yes, I'm

    • Visual Studio update

      I have a number of machines with visual studio installed, but EC doesnt detect that they need updates. has anyone got EC patching monthly Visual studio updates?

    • Technicians see different things with the same filter.

      Filter looks like this: Both users are members of the Group Service Point, both users have the same role. A sees 104 tickets, B sees 107. A can access the three unseen tickets by ticketID no problem. I also have access to this site/group and I also see

    • Endpoint Central Threats&Patches Compliance Targets confusion

      I have created a custom group (Admin-Custom Group) that uses "Matches OSType = 'Server'" to pick all servers from my inventory. This shows that it found all my 11 pilot servers. I then use this under Threats&Patches, Compliance, Map and Audit Targets

    • How can I change the default filter for all requesters?

      Hi, how can I change the default filter for all requesters? I want to change the filter from "My Pending Requests" to "All My Requests".