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Recent Articles
How and when to choose Pivot View for creating custom report in EventLog Analyzer
Objective This article offers you the steps to create custom report as Pivot View in EventLog Analyzer. It will guide you through the process of generating custom report as Pivot View and offer a brief idea on when to use this option for your ...How and when to choose Summary View for creating custom report in EventLog Analyzer
Objective This article offers you the steps to create custom report as Summary View in EventLog Analyzer. It will guide you through the process of generating custom report as Summary View and offer a brief idea on when to use this option for your ...How and when to choose Tabular View for creating custom report in EventLog Analyzer
Objective This article offers you the steps to create custom report as Tabular View in EventLog Analyzer. It will guide you through the process of generating custom report as Tabular View and offer a brief idea on when to use this option for your ...How to create a custom report view in EventLog Analyzer
Objective EventLog Analyzer allows you to create multiple views of the same report. This enables you to view the report based on different parameters such as time, domain, source, etc. The different views will be generated from the same set of log ...Attributes supported in Analytics Plus from Applications Manager
The following tables list the configuration attributes supported in Analytics Plus from Applications Manager, categorized by monitor type. Application Server Monitor Type Attributes .Net ● % Time in GC ● % Time in JIT Compiling ● Bytes Received/Min ● ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
[New Release] ADManager Plus' latest build 8033 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8033. Enhancements: Added support to enable Kerberos AES 128/256-bit encryption in User Creation and Modification. Issues fixed: Fixed an issue whereService Disruption – IN DC | ServiceDesk Plus Cloud (16 December 2025)
Hello Customers, We experienced a service disruption in the India Datacenter on 16 December 2025, between 01:53:47 PM IST and 02:14:17 PM IST, with a total incident duration of 20 minutes and 30 seconds. As communicated earlier, a Disaster Recovery (DR)Change in Windows login agent uninstall/update method in ADSelfService Plus (from build 6304)
Hello Everyone, From ADSelfService Plus build 6304 onward, the Windows login agent can no longer be updated or uninstalled through the Windows Control Panel. To manage (install, update, or uninstall) the Windows login agent, please use one of the supportedNew feature release: Device Timeline – Visualize, trace, and troubleshoot issues faster
Hello everyone, We're excited to introduce Device Timeline, a major upgrade to Endpoint Central’s DEX module that gives IT teams a clearer, more intuitive way to investigate performance issues.This is currently available for cloud users only. This featureUpcoming New Features
Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: Request
Most Discussed Topics
What are the dimensions for the Checkbox Images in Service Catalog?
My images gets all squished and stretched. Why can't the application tell me what size images it's supposed to be.Updated to latest 15150, issue with search bar
We have updated from 13009 to the latest version 15150. Our technicians have a need to search for multiple tickets at a time. They used to do this in the search bar at the very top and it would work like in the screenshots. However now it seems to beStop patching being deployed to computer that don't ESU license
Is there a way to stop patches being deployed to Windows 10 computers that don't have ESU licenses? From memory there was a patch for Windows 7 and 2012 R2 or something we deployed that stopped these computers receiving these updates that they can'tDisable 'Added via references header.'
Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want thatComputer without EC agent installed report in AD
Hello, I was searching for this feature for a while. Is there a way to get this report? AD sync is running.