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Recent Articles
Troubleshooting: Disk space issues in EventLog Analyzer
Issue description EventLog Analyzer server might run out of storage due to misconfiguration and other known factors. This article offers troubleshooting steps to resolve when your disk or drive where the application is installed is full and help you ...How to migrate live data (ES Data) from one location to another - Windows
Objective This article provides a detailed step-by-step guide to migrate EventLog Analyzer live data / data stored in Elasticsearch to different location or server. Prerequisites Access to EventLog Analyzer console as an administrator. Server user ...How to Perform Scheduled Import Log Collection in EventLog Analyzer
Objective EventLog Analyzer supports scheduled log imports from both remote paths and S3 buckets. You can enable scheduled log collection to have the application read data from the same file at regular intervals, or configure a file naming convention ...Error: Windows device status: Access denied
Issue Description Windows device status displays Access Denied post adding the device or while attempting to collect logs. The Access denied error indicates an issue with permissions or security settings preventing access to WMI (Windows Management ...Troubleshooting Archive File is Missing in EventLog Analyzer
Issue description Archive files show as missing when the flat file created during the zipping process is not available in its intended location. Possible causes Below are the scenarios where an archive file integrity is updated as Archive file is ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upcoming Enchancement in Request
Dear Users, We are elated to announce the upcoming enhancements in Request in ServiceDesk Plus Cloud.Below is a brief run-through of the same. Enhancement Merged Request Information in Parent Requests After merging requests, users can now: Identify conversationsUpdate β New IP Ranges for UK Data Center
Dear Customer, We have recently added new IP ranges in our UK Data Center. If you have enabled IP whitelisting in your mail server, please ensure the following new IP addresses are added in addition to the existing ones to avoid any disruption. New IPs:ADSelfService Plus 6519 enhances security with important issue fixes!
Hello Everyone, ADSelfService Plus' latest build, 6519, has been released with the following updates: Issue fixes An access control issue caused by improper error handling has been fixed. An issue where enrollment for Duo Authenticator through CSV andπ Join us at UserConf London 2025!
Dear Customers, Weβre thrilled to announce that UserConf London 2025 is happening on October 23β24, 2025, at the ICC Maritime Suite, ExCeL London π This is your chance to: β Deep-dive into our products with expert-led, hands-on sessions β Connect withUpcoming SA Disaster recovery drill scheduled for 19th & 26th Sep 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho SA(Saudi Arabia) Service on 19th September 2025 and 26th September 2025 to ensure our DR Readiness in SA Deployment. This will help us support our expanding server
Most Discussed Topics
Bug in kiosk mode
Hello. I have enabled Kiosk Mode in ManageEngine MDM. In client (smart phone) everything seems fine, but when I restart the device, before Kiosk Mode enabling, the user can access to apps and settings and perform any action. Sometimes, by pressing theYou have exceeded the limit
I get this error but I am under 200 fields! I know I can update the value in globalconfig, but that didn't fix the error. Update globalconfig set PARAMVALUE = I am on version 14105Windows 11 cumulative patches not copying to the system
Morning, we recently updated to Windows 11 and now we are unable to patch the cumulative updates for Windows 11. The patch folder does not show up under the agent folder and we get path not found to the store message. I have uninstalled and reinstalledUpcoming Enchancement in Request
Dear Users, We are elated to announce the upcoming enhancements in Request in ServiceDesk Plus Cloud.Below is a brief run-through of the same. Enhancement Merged Request Information in Parent Requests After merging requests, users can now: Identify conversationsInformation not avaliable on CMDB
Hello, We used to have a workstations' information available in the CMDB, but after the update to the version 15.1 15100 we can't seem to be able to see it. And I don't know if it is related, but I got the following message when opened Service Desk (On-premise)