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Recent Articles
Resolving the error "Login failed due to an error with code – SAML_ERR_003. Please reach out to your administrator to resolve this."
Issue description When attempting to log in to ADSelfService Plus or an application integrated via single sign-on (SSO), users may encounter the following error message: Login failed due to an error with code – SAML_ERR_003. Please reach out to your ...Error: Login failed due to an error with code – SAML_ERR_002. Please reach out to your administrator to resolve this.
Issue description The error Login failed due to an error with code – SAML_ERR_002. Please reach out to your administrator to resolve this. occurs when a user tries to log in to ADSelfService Plus through a third-party identity provider (IdP). ...Resolving the error "Login failed due to an error with code – SAML_ERR_001. Please reach out to your administrator to resolve this"
Issue description The error message Login failed due to an error with code – SAML_ERR_001. Please reach out to your administrator to resolve this occurs when ADSelfService Plus receives an invalid, malformed, or incomplete SAML response from the IdP ...How to configure a Twilio SMS Gateway in ADSelfService Plus
Objective This article provides detail instructions on how to configure a Twilio SMS Gateway in ADSelfService Plus. This allows you to send SMS notifications and multi-factor authentication (MFA) messages via custom HTTP integration. Prerequisites ...Resolving the integration error "Please enter a valid port number"
Issue description The error Please enter a valid port number appears on the integration configuration page when attempting to integrate ADSelfService Plus with one of the following applications: ADManager Plus ServiceDesk Plus Splunk Syslog Log360 ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
ManageEngine Community Weekend Maintenance: 13–15 Sep 2025
Hi everyone, We wanted to give you a heads-up that ManageEngine Community will undergo scheduled maintenance this weekend. During this period, some community features will be temporarily unavailable, while others will be in read-only mode. MaintenanceScheduled maintenance announcement
Dear Customers, We will be migrating our systems to a new data center over the upcoming weekend, on 13 September 2025 and concluding on Sunday, 14 September 2025. During this migration window, our support teams will have limited access to mails and supportPlanned System Upgrade – Support Team Tools
Dear Customers, We will be upgrading our support system tools over the weekend starting 14th Sept, Sunday 6:00 PM IST to 15th Sept, Monday 4:00 AM IST (5:50 AM – 3:30 PM PDT) including those used for Email, Chat, and Voice support. During this period,[Live webinar] Are AD misconfigurations your biggest blind spot?
Hello everyone, We’ve been seeing a lot of conversations around how small Active Directory (AD) misconfigurations snowball into full-blown breaches. Things like excessive permissions or hidden privilege chains often slip past even seasoned admins, andTemporary Response Delay: Weekend Upgrade
Dear Users, We are currently upgrading our systems over the weekend (Sep 13-14) to serve you better. There may be a temporary delay in responses while the upgradation is in progress. Thanks ITOM Support Team.
Most Discussed Topics
How can I send an email notification to a specific user when a specific service template is created?
For example, when a new hire service ticket is generated, I would like a specific user (not technician) to be notified by email.Upgrade Failure from Version 15100 to 15120 – Error REQ:2002
During the upgrade process from version 15100 to 15120, the system encountered an error and the migration could not be initiated. The following error message appeared: "REQ:2002: Unable to initiate migration due to inconsistent data found during validationServiceDesk Plus and Microsoft Copilot Agent
Hello, In our company, we want to enhance the end user workdays experience using Microsoft Copilot (Licensed or not with Copilot Chat). For example, the idea would be that if an end user ask for help, search a solution in our Sharepoint Online websites,Does Service Desk Plus have a mechanism for support technicians to add 'notes' to a requestor?
Does Service Desk Plus have a mechanism for support technicians to add 'notes' to a requestor? Such as "This person is hearing impaired."INVENTORY SOFTWARE
Hi, I want to check end of life software version and I can see some differences between software list obtains from Invetory>Computers>Software tab (27 applications) and Threats & Patches>Systems>Scan Systems>Installed Software tab (19 applications). The