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Recent Articles
How to import certificates for MongoDB with SSL
Secure connections between Applications Manager and MongoDB servers require SSL/TLS certificates to encrypt communication and verify client/server identities. This guide walks you through generating, converting, and importing the required ...Patch Manager Plus Mobile App – Frequently Asked Questions (FAQ)
Applies to: Patch Manager Plus (Cloud & On-Premises) Platforms: Android, iOS Overview This article addresses commonly asked questions related to setup, security, connectivity, features, and troubleshooting. 1. Getting Started 1.1 Which platforms are ...Remote Access Plus Mobile App – Frequently Asked Questions (FAQ)
Applies to: Remote Access Plus (Cloud & On-Premises) Platforms: Android, iOS Overview The Remote Access Plus mobile app allows administrators to monitor and manage endpoints remotely. This article addresses commonly asked questions related to setup, ...How to configure Group Policy Management for bulk agent deployment on Windows servers via Active Directory?
Overview When adding multiple Windows servers through Active Directory, you can automate the deployment of the Applications Manager's FSO agent for Windows using Group Policy. This method ensures that the agent installation script runs automatically ...How to fetch the Performance metrics data in the Advanced Reports ?
Linux Memory Utilization is used here as a reference example. You can apply the same steps to generate reports for any other performance metric by choosing the corresponding monitor type and performance metrics in the respective steps. Go to Settings ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upcoming DR drill in IN on 10th May 2026 and 17th May 2026
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho India Service on 10th May 2026 and 17th May 2026 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently.Google patches multiple critical vulnerabilities in Chrome 147.0.7727.137/138 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.137/138 for Windows and Mac, and 147.0.7727.137 for Linux. This update comes with 30 security fixes, including multiple Critical severity vulnerabilities. The details of the criticalGoogle patches multiple critical vulnerabilities in Chrome 147.0.7727.137/138 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.137/138 for Windows and Mac, and 147.0.7727.137 for Linux. This update comes with 30 security fixes, including multiple Critical severity vulnerabilities. The details of the criticalGoogle patches multiple critical vulnerabilities in Chrome 147.0.7727.137/138 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.137/138 for Windows and Mac, and 147.0.7727.137 for Linux. This update comes with 30 security fixes, including multiple Critical severity vulnerabilities. The details of the criticalCloudSpend Rule Engine for automated cost governance
Hi there! Managing cloud costs becomes difficult as your environment grows. Resources are often created without proper tagging, ownership is unclear, and cost allocation becomes inconsistent. Teams end up spending time fixing data instead of analyzing
Most Discussed Topics
change status of software
How can the approve status of software be changed from Superseded to approved? We have an older version of some software that we want to install on an older system, and the superseded version is the last supported version that will run on that systeSSO requiring a click to logon
After updating to 15.260 SSO with Entra ID doesn't happen automatically, but the users HAVE to click the button to logon. Anyone else experiencing this?Can't retrieve HTML type fields on custom module API (SDP v15.250)
Hi, Team, We have a custom module with an HTML field, which, after upgrading to SDP v15.250, we can't retrieve its values when calling the custom module API. All the other types are present. On version 14.990, we could retrieve all of them. I prefer toDifferent MFA settings for Admin accounts
Hello, I have a fairly simple and straightforward set up, single domain using ADSelfService Plus for MFA. I have it set so that computers can be trusted for 90 days, I would like to make it so that domain admin accounts can't click the trust this computerZia Agents
What is a Zia Agent? To put it simply, a Zia Agent is a mini AI agent within ServiceDesk Plus that can interpret tickets, determine the appropriate response and carry out actions automatically. So, what is the key difference between Zia and Zia Agents?