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Recent Articles
Monitor Addition Fails with ‘Invalid Username & Password’ Error Despite Providing Correct Credentials
If your build version is 177300 or above, but below 178400, there is a known issue that causes Monitor Addition Failure due to invalid username or password. To resolve this, on the remote WebLogic server Version 12, navigate to <Weblogic ...How to enable audit for PostgreSQL logs in EventLog Analyzer
Objective EventLog Analyzer can audit PostgreSQL logs via log import feature, This article focuses on how to import the PostgreSQL logs via log import in EventLog Analyzer. Prerequisites Availability of license purchased. For build lower than 13000 - ...FAQs- Migration
Post Migrating the application to a different server, do I need a new license key? Ans: Not required. The license key will be applied to the instance already, and reapplying the license key is not required in this case. Reapplying license key is ...Support Options for ServiceDesk Plus, MSP & Asset Explorer Cloud
ServiceDesk Plus, MSP, and Asset Explorer Cloud customers can reach our support team directly through the Support icon located at the bottom-right corner of the application. We offer three modes of assistance: Chat, Call, and Email. Email Support ...How to perform Veeam auditing in EventLog Analyzer
Objective Veeam is a data protection and disaster recovery solution designed for modern IT environments. ManageEngine EventLog Analyzer offers Veeam extension for which is designed to enable seamless integration of log data from Veeam Backup & ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upcoming change in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application[New Release] ADManager Plus' latest build 8030 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8030. Features Zia - AI chat assistant: A new AI-powered assistant, Zia, has been introduced to help users perform AD management tasks and generate reportsEasily track cloud tag governance with Tagging Compliance reports
Hi there! We’ve introduced Tagging Compliance reports in CloudSpend to help you identify untagged resources and track their cost impact across your cloud accounts. Get options to auto-generate and create custom reports so that your resources follow theUpcoming DR drill in AU DC in ServiceDesk Plus Cloud
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho AU(Australia) Service on 2nd Nov 2025 and 9th Nov 2025 to ensure our DR Readiness in AU Deployment. This will help us support our expanding server far more efficiently.Upcoming EU DR drill in ServiceDesk Plus Cloud.
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU(Europe) Service on 2nd Nov 2025 and 9th Nov 2025 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.
Most Discussed Topics
Upcoming change in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our applicationUnable to Retrieve Fields Associated with a Specific Service Template
Dear All, I am trying to retrieve all the fields associated with a specific Service Template, but I’m unable to get the expected response using the below API input data. Kindly review and let me know if I’m missing any parameters or if there’s an alternateClarification on Removing Disabled Users from User List (Populating only Active Users)
Dear All, We have noticed the following scenario in our environment: When a user is offboarded, his/her account is moved to the Disabled OU in Active Directory. Once the account is in the Disabled OU, the user details are still visible in our Users ListHigh Availability MSSQL
Hello. The Product Configuration > Step 3 instructions say to go to ADAuditPlus DB Query, but this option is missing in version 8.5.3. Could you tell me where ADAuditPlus DB Query is currently located, or is this step still necessary for HA setup? IfSecondary target
Hi, I'd like to add shortcuts to desktop for an specific user when it logins to an specific machine, I've read the manual but I can't find the "secondary target" configuration. Thanks.