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    • Recent Articles

    • How .NET agent collects data

      APM Insight .NET Agent is a profiling based monitoring solution. It uses the profiling APIs provided by Microsoft frameworks and hooks itself into the ASP.NET worker process. The general workflow for monitoring is as given below : The .NET agent ...

    • Duplicate Request

      Usecase: Script to duplicate the request in a single click using Callback Function and Page Script. Steps to configure: Download the attached files Login to SDP and navigate to Admin > Developer Space > Global Function > Copy & Paste the attached ...

    • Lansweeper Integration using Script

      Lansweeper to ServiceDesk Plus (SDP) Integration Guide Overview The Lansweeper connector enables synchronization of asset data from Lansweeper to ServiceDesk Plus (SDP). This connector is only supported for Lansweeper environments where the database ...

    • Endpoint, Cloud or Log source deletion in EventLog Analyzer

      Objective You may delete a device or application from EventLog Analyzer due to any of the following reasons: As the device or application auditing is no longer used or required for auditing Misconfigured the device with different log format. Device ...

    • How to deploy ADSelfService Plus over the internet for remote user access

      Objective This article explains how to deploy ADSelfService Plus over the internet to enable remote users to securely access the self-service portal from any location. This configuration is useful for organizations supporting hybrid or remote ...

    • Announcements

    • [New Release] ADManager Plus' latest build 8031 is now live!

      Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8031. Issues fixed Fixed an issue where only the prefix was being updated for the Logon name field in Active Directory when the Azure Active Directory

    • Upcoming DR drill in UK on 14th Dec 2025 and 21st Dec 2025

      Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho UK(United Kingdom) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in UK Deployment. This will help us support our expanding server far more

    • Upcoming DR drill in IN on 14th Dec 2025 and 21st Dec 2025

      Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho IN(India) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently.

    • Recommended update: ADSelfService Plus build 6521 includes key security fixes

      Hello, ADSelfService Plus' latest build, 6521, has been released with the following issue fixes: Issue fixes An issue which caused ADSelfService Plus portal logins to be slow during periods of high request load has been fixed. An issue in which endpoint

    • [New Release] ADManager Plus' latest build 8033 is now live!

      Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8033. Enhancements: Added support to enable Kerberos AES 128/256-bit encryption in User Creation and Modification. Issues fixed: Fixed an issue where

    • Most Discussed Topics

    • Disable 'Added via references header.'

      Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want that

    • Updated to latest 15150, issue with search bar

      We have updated from 13009 to the latest version 15150. Our technicians have a need to search for multiple tickets at a time. They used to do this in the search bar at the very top and it would work like in the screenshots. However now it seems to be

    • Tickets aren't re-opening on reply anymore

      We've upgraded from 13009 to 14205 with the intent to upgrade to the latest patch, but ran into some issues. In the meantime, our technicians are reporting that tickets aren't re-opening upon reply anymore. We have a custom trigger upon 'Reply received'

    • The request edit screen does not open for request tickets with registered tasks.

      Starting today, when technician role members attempt to edit tickets in Service Desk Plus Cloud requests, the screen displays “Loading... Please wait...” and fails to transition to the edit screen. This issue occurs only on request tickets with registered

    • Add a new button in a service template

      SDP version: 14506 Is it possible to add new buttons in a service template? I have created a custom field that is "Single line text". I wonder if I can add a button under that custom filed, when i click on it a new cutom filed "Single line text" shows