Dear Customers,

We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU(Europe) and AU(Australia) Service on 10th December 2023 and 17th December 2023 to ensure our DR Readiness in EU and AU Deployment. This will help us support our expanding server far more efficiently.

Services will be running in DR Data Center for one week.

We may expect average downtime of 2-3 minutes for a service provided no issues during the switch. If you experience any disruption, please feel free to drop us an email at support-cloud@servicedeskplus.com ,and we’ll be quick to help you.

We will update here once the network drill is complete. As always, we thank you for your business and continued support. We remain committed to continually improving our operations and infrastructure facilities to best serve your business.

Note:

Kindly check that you have allowed the following IP address to enable mail fetching in the application(applicable only when you configured IP address in your firewall).

If you are using EU DC, please allow the following IP addresses:

31.186.226.139

87.252.213.139

185.20.209.139

84.207.209.139

89.36.170.139

89.36.170.124

87.252.213.124

31.186.243.139

185.230.214.139

If you are using AU DC, please allow the following IP addresses:

101.97.36.40

103.91.166.40

Thanks & Regards,

Ramya

ServiceDesk Plus Cloud