Announcements
Exchange Reporter Plus build 5802 is out now!
Hello everybody, We are glad to announce the release of our latest build, Exchange Reporter Plus build 5802! Enhancement: Duo Security certificates update: The Duo Universal Java SDK has been updated to version 1.3.1 to address expiring certificates in
PAM360 New Build 8500
Hi, PAM360 build 8500 is now available for download. This release introduces new modules in the PAM360 Windows agent that enable session event and keystroke logging for Windows resources. Alongside these additions, the build also includes multiple enhancements,
[Free e-book] Cybersecurity reimagined: 4 ways agentic AI strengthens enterprise defenses
Hi there, Traditional defense strategies can’t keep up with evolving threats. Agentic AI can. It combines deep reasoning, autonomy, and GenAI-powered analytics to predict risks, automate response, and strengthen enterprise resilience. Download our latest
The ManageEngine User Conference is coming to Istanbul!
Hi there, We’re headed to the city where continents connect for two unforgettable days of learning, networking, and IT innovation. Dates: Apr 28 and 29, 2026 Venue: Wyndham Grand Istanbul Levent Esentepe Here’s what you can expect: 1. AI & IT strategy
API Integration Key enhancements
Dear all, We are happy to share another set of features and enhancements for integration key which has been planned for the release. As you may already know, the integration key is primarily used as an API key to allow external applications or custom
Most Discussed Topics
Issue with Startup : Build 15.2 Build 15240
Hi - @Dinesh Bhaskaran I am on the latest version (15240) and having an issue with Startup. The progress never moves past 0% and there is a CMD window that claims to check configuration.lock but I don't even see that on the file system (yes, I'm
Unable to split conversation replies to a new ticket when the reply is from a technician
Build 15150 Hi, We have thousands of external customers, and sometimes they might (for some strange reasons) decide to reply directly to a technician's email, rather than to the ServiceDesk email. The technician will then forward that reply to our ServiceDesk
Visual Studio update
I have a number of machines with visual studio installed, but EC doesnt detect that they need updates. has anyone got EC patching monthly Visual studio updates?
RFC 2045 inline images
Hello! We found a problem when you write an email from SeviceDesk and insert an image into the body, it is not displayed on some mail servers because the Content-ID tag is not enclosed in "< and >" According to RFC 2045, the Content-ID header must be
Endpoint Central (on-prem): Active directory description not retrieved nor updated
Greetings, Active directory computer description is not updating on Endpoint central, but updates correctly on SDP. Both solutions are running with AD service accounts and sync schedules/configurations are run with accounts with permissions to read from