Which is the correct way to submit a ticket?

Which is the correct way to submit a ticket?

Hello,

Which is the correct Web site to use to submit a tech support ticket for Password Manager Pro? Is it:

https://pitstop.manageengine.com/portal/newticket
OR
https://www.manageengine.com/products/passwordmanagerpro/request-support.html

Thank you,
- Steve