Which Competitor Has The Best Customer Support?

Which Competitor Has The Best Customer Support?

So I've been on hold for 15 minutes now today, trying to get service on a case that's been open for a week.  that I've been promised an immediate call back on at least 4 times...

Thinking at this point they have too much to do and don't need my business so wondering who else is out there that has responsive support?

Thanks