When 'll be available this features?
Can't find this features in "roadmap"
the features are:
1.
cc not provided: SD-53435
2. tech reply email
https://forums.manageengine.com/topic/when-technician-reply-to-a-request-by-email-requester-is-not-notified
3. Group based SLA's SDF-26019
Topic Participants
Albert Sayapov
ServiceDesk Plus
Umasankar