Using SMS massages to open Tickets on Service Desk

Using SMS massages to open Tickets on Service Desk

Hello,
 

I have the 7.6.0 build 7602 release of Service Desk Plus, and I would like to know how can I do to make the customers to open tickets using SMS massaging? And what do I need to do to configure it?

 

Also, how can I setup the Service Desk to make the technicians receive SMS notifications?
 
I appreciate every help you can give me!!!
 
Regards,
 
David!