Users ignoring request for feedback

Users ignoring request for feedback

We have a ticket status called "Waiting for user" which stops the clock as the actions are in need of more details from the user. Problem is certain users ignore the request if the issue then, for any reason, is no more.

Possible to check on the status change (from anything to "Waiting for user") and automatically change the status to, e.g., Resolved (which, that one, is se to close the ticket after 5 days if no user action).

Hope the scenario and the need is clear.

Thanks for any help and/or tip.