Hi

When a user who has multiple assets assigned to him or her, (my scenario all the users have desk phone and monitors assigned to them because these are IT assets) creates a request the asset field not necessarily showing their PC or Laptop. For some it is just showing the desk phone. We need to edit the assets to see their PC name to support remotely.

My suggestion is  if possible to have an option to mark the PC or laptop as Primary and other assets secondary and map the primary to show in the asset field in requests