Hi,

I have installed service desk plus 8.1, sql 2008 r2 and windows 2008 r2.

When I try to login with the deault administrator password I get the error message "Username or Password is incorrect".

The query provided in a previous thread indicates that no deafult users was setup

select aar.account_id,al.name from aaaauthorizedrole aar
left join aaarole ar on aar.role_id=ar.role_id
left join aaaaccount aa on aar.account_id=aa.account_id
left join aaalogin al on aa.login_id=al.login_id
left join aaauser au on al.user_id=au.user_id
 left join sduser sd on au.user_id=sd.userid
 where aar.role_id=4 and sd.status='ACTIVE';

Results: (0 row(s) affected)

update AaaPassword set PASSWORD='2+uYvE3SLfO3XaHl+CaGLA==', SALT='1103287238602' where PASSWORD_ID = ( select AaaPassword.PASSWORD_ID from AaaPassword LEFT join AaaAccPassword on AaaPassword.password_id = AaaAccPassword.password_id LEFT join AaaAccount on AaaAccPassword.account_id = AaaAccount.account_id LEFT join AaaLogin on AaaAccount.login_id = AaaLogin.login_id where name = 'administrator' )

Results: (0 row(s) affected)

Any ideas?

 

Thanks