User Survey Problem
User Survey Problem
Dear Sir,
Is there any way that I can check whether the users have feedbacked the survey of incidents?
We want to do the analysis and we need to know which request already had its survey feedbacked and which one didn't, so we can followup with user for further assistance.
Right now in the system, I can't get those information and I also can't edit the fields or sort by the field in survey result lists.
Please kindly support, thanks.
Alan