I think it would be good to allow more information in the email sent out when requesting a requestor completes a survey. Especially with key requestors, they may have a number of calls at any one time. Being able to choose to put in the name of the technician, call ID, call subject, etc, into the email template would help in this case.

 

The current situation, where a requestor's survey responses are allocated against the technician that resolved the problem that generated the survey request, can lead to wrong results as the requestor is likely to think of the most notable of recent calls that they have, not nessesarily the one that generated the survey.