User Sends e-mail to ServiceDesk Inbox. A ticket is created
How does the User configure the e-mail to add the CC to the ticket. So the cc will get the e-mails that go back and from from Tech?
Topic Participants
Jan Owens
Jai Anand Krishnamoorthy
How does the User configure the e-mail to add the CC to the ticket. So the cc will get the e-mails that go back and from from Tech?