User Reply to Request Does Not Include User's Reply
Good Afternoon,
When a user replies to a request, I want to be able to see the user's reply in the email without having to go to the web interface. Currently, all I see is the original ticket description. This is very unhelpful. This is the template currently used when "when there is a new reply from the requester":
- Request Title : $Title
Created by : $RequesterName
Description : $Description
Click for details : $RequestLink
Please let me know how I can accomplish this. Thanks.
~James Murphy
ServiceDesk 8.0.0 Build 8002