User import - updated details are not correct!
Hi,
I have edited a users e-mail address and re-imported from active directory only to find that no changes
have been made to the account details in servicedesk plus!
I checked the data in AD again thinking I maybe made a mistake, but AD is showing the new e-mail and correct
e-mail address.
I then edit another field in AD, the user's telephone number, and re-imported into SDP again.
It did not update the phone details either!
I then deleted the requester from SDP and did another import from AD.
I could see the 1 account being added but it was added with the dame details as before (the old mail address & phone nbr).
I'm not sure what could be wrong, where could SDP be getting this data other then AD?
Regards,
Dennis