User hierarchy
User hierarchy
A request asked of me by my manager for when we implement SD 7. Is it possible to have a hierarchy of users for ticket viewing. An example using our organization. We would like to have each sales teams individual manager to view their team's requests. In addition we would like the Directors of the three sales "categories" to be able to see all of their various teams' requests (each manages 4 teams who each have a local manager as well) and at the top level, we would like the VP of sales to be able to see all sales requests. A work around I used when demoing the SD was to create a custom technician role for directors and VPs to see all requests, but obviously that is not ideal. Any idea of whether this is a possibility?