User driven ratings and comments for solutions (web2.0 features)
I thing PR of Self-service portal is headache for all IT managers. Empower it with web 2.0 features and make some gadgets to show tip-of-the-day on another web pages - on existing enterprise intranet portal. Also IT men need some statistics about how often users visit self service portal, what they search and many more (usual SEO business tasks and info). SS portal should be easy and fun to use - instead of this we'll continue to service phone-calls.