User details when creating a ticket
I would like the ability to edit the user properties (email address, phone, etc) from the New Request page.
Example:
When I start typing a username it autofills with the full name and pertaining information (that is really cool by-the-way), but sometimes it just gives the name without the email address, etc., and then I know that I have not filled in the proper information for that user. If the ticket is created without that information, the end-user will not get an email of ticket status.
Can this be fixed by creating an Edit User button next to the Requester Details > Name field?
I have had many instances where I had to navigate to the Admin page then to Requesters, then find the requester, then edit the details. It just takes too long.