I am currently in trial with SD+ On Demand (Cloud Hosted) evaluating its fit for use within my organisation. One objective we are trying to reach is the automation of account creations, deletions and extensions. Microsoft's System Center Service Manager allows for the above to be done via a series of runbooks and powershell scripts, is there anyway that the ManageEngine products can also achieve the same?

Essentially, what we envision is as follows;

* HR submit information on a new started

* Approval is sent to new starters manager

* Approval (or declination) is recorded within the Request

* SD+ integrates with AD to create the user account with the correct permissions as outlined in the request (or even just a shell account)

* SD+ creates the email account on Exchange

* SD+ records all information in the ticket and closes it.

Anyone done anything in this space?