Upcoming enhancements in Analytics Integration, Custom Scripts in ServiceDesk Plus Cloud

Upcoming enhancements in Analytics Integration, Custom Scripts in ServiceDesk Plus Cloud

Dear Users,
We’re pleased to share an important announcement about the upcoming enhancements in Analytics Integration, Custom Scripts in ServiceDesk Plus Cloud

Below is a brief run-through of the same.

Enhancements

Analytics Integration
  1. Initial integration failure notifications (such as initial data upload or workspace creation failures) now display the actual error instead of generic messages. 

Custom Scripts
  1. You can now configure criteria for the Requester field by using CS.setCriteria in request custom scripts.

Issues Fixed
Requests
  1. Unable to edit conversation drafts if the saved draft content exceeds the character limit.
  2. When a service request is converted into an incident, associated approvals get deleted regardless of whether business rules abort the conversion.
  3. In some cases, the request Assign pop-up is not rendered properly.
  4. Timer fails to abort even if the conditions configured to abort the timer are met during request notes addition. 

Setup
  1. Lookup additional field option criteria are not applied if dynamic placeholders such as ${logged_in_user.department} and ${logged_in_user.site} are used.
  2. While configuring form rule criteria based on logged-in user, searching for a specific user does not filter results. This issue occurs only in some cases.
  3. In the Edit Timer form, actions in the timer are not displayed in the configured order.

Workflows
  1. Workflow Assist shows error messages as response to questions that require information from the product help documentation.
  2. Workflow configured to wait for checklist completion fails to execute subsequent nodes after checklist completion.

Changes
  1. Unable to edit changes' Status Comment field on mobile Edge browsers.

Assets
  1. In requester-submitted asset acknowledgment forms, additional field values are not rendered.

Contracts 
  1. In some cases, null pointer exception error is thrown when contracts are accessed after migrating to ServiceDesk Plus Cloud from AssetExplorer.

Reports
  1. In the summary of tabular reports, the maximum value in numerical columns is incorrectly labeled as Minimum Value.
  2. In advanced matrix reports, records created 12 hours apart are treated as one record if Date Format in the Column Grouping configuration is Time.
  3. Unable to regenerate reports if is empty or is not empty conditions is used for time-based field criteria in Filter Options.
  4. In Mobile asset reports, if OS Details/Platform is used in the Advanced Filter criteria, the following issues occur after the report is saved:
  5. If used in an existing report: The field criteria is not available in the filter when the report is edited.
  6. If used in a new report: The report is not available in the Reports module.
  7. Unable to edit Software Installation reports if lookup fields under Computer > Additional Fields are selected as columns.
General
  1. In Microsoft Teams, tabs within the ServiceDesk Plus Cloud chat bot fails to load properly. This issue occurs only for users in the United Arab Emirates
Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.
Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live
Please share your thoughts/queries/feedback.

 
Thanks and regards,
A N Nithish Kumar
ServiceDesk Plus Cloud