While I see in Notification Rules, there is a "Alert group members by e-mail when a request is left unpicked in a group."

While this format is what I'm looking for, I want to send this notification to just one or two technicians at most. I cannot do that with this selection.

I also see in Support Groups where I can edit a group to "Send notification to technician(s) when a request in this group is left unpicked."

This format doesn't indicate anywhere in the notification that the ticket has been unpicked.

I need the ability to select one or two technicians to receive "unpicked tickets" and, in the email they receive, indicate the email they're receiving is referencing an unpicked ticket.