Time Stamp
Time Stamp
i have updated the build to 5501. as it was mentioned that in this build the bug is fixe3d for the time stamp. but still i am facing the same problem. still it is not showing me any result instead if i customise the report for time stamp.its giving me below mentioned error.
HTTP Status 500 -
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type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException
org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
root cause
java.lang.NullPointerException
com.adventnet.servicedesk.helpdesk.reports.utils.SetupReportPage.setGroupVariables(SetupReportPage.java:1122)
com.adventnet.servicedesk.helpdesk.reports.utils.SetupReportPage.addGroupDetails(SetupReportPage.java:590)
com.adventnet.servicedesk.helpdesk.reports.utils.CustomReportDesigner.generateReport(CustomReportDesigner.java:4767)
com.adventnet.servicedesk.reports.helpdesk.action.CustomReportHandler.execute(CustomReportHandler.java:470)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
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Apache Tomcat/5.0.28