As we've used the service desk system over time, our solutions database is all over the place as far as formatting, etc.  It would be nice to have a template or something that's in place to give a guideline of how to format the solutions for consistency. 

 

Such as

 

Summary

 

Symptoms

 

Causes

 

Corrective actions

 

Versions affected

 

Other Information / Links

 

 

If we could just have the ability to format the default "contents" space with this information, or the ability to add individual fields, we could actually understand at a glance what the solution is all about.