Technician notifications
Technician notifications
Hi Support,
I have all notification emails in rich text format (HTML). Whenever we received notification emails for unpicked tickets in a group, the email received is unreadable. It looks like the HTML formatting is broken/lost. We are using outlook 2003.
Mime-Version: 1.0
Content-Type: multipart/related;
boundary="----=_Part_9_24544119.1162881120819"
------=_Part_9_24544119.1162881120819
Content-Type: text/html;charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
****************** Action By Service Provider ****************
=
ServiceDesk Request #20 is unassigned.
Please use ServiceDesk t=
o check the latest status of the ticket.
**********************=
Ticket Details **********************
Ticket Information : <br=
/>
Ticket : #20
Category : Product
Submit Time : 07=
-Nov-2006 14:19 Local Time
Priority : 3
Status : Open
Sho=
rt Desc : New Product
Customer Information :
=
Name : Guest
Location : Singapore
Customer Comments=
:
Hi Robert and team,
Please add new product to Piv=
otal. Thanks.
********************* Additional Details ***************=
******
To view and/or print the contents of this ticket click o=
n the link below or copy it into the location field of your web browser.=C2=
=A0
<a href=3D"http://SGPVDEV01:8099/WorkOrder.do?woMode=3DviewW=
O&woID=3D20">http://SGPVDEV01:8099/WorkOrder.do?woMode=3DviewWO&woID=3D20<;/=
a>
------=_Part_9_24544119.1162881120819--