Survey Email Configuration
Running ServiceDesk Plus Build 10006.
For the request-based survey, an email goes out to the requester when a call ticket closes. Before we upgraded, the $SurveyLink would just send the link to the survey. After the upgrade to 10, it adds a second link for "Skip Survey". Is there a way to turn that off so it only sends the survey link?
In our environment, if someone doesn't want to take the survey they just delete the email.
Thanks!
For the request-based survey, an email goes out to the requester when a call ticket closes. Before we upgraded, the $SurveyLink would just send the link to the survey. After the upgrade to 10, it adds a second link for "Skip Survey". Is there a way to turn that off so it only sends the survey link?
In our environment, if someone doesn't want to take the survey they just delete the email.
Thanks!
Topic Participants
John Nichols
Dinesh Bhaskaran