submit a query through self service portal

submit a query through self service portal

these requests can be sent to the supportdesk team in different ways

1) submit your query through web-based new request form, like logging in to the self-service portal and filing a request

2) send an E-mail to the supportdesk team, which will automatically get
logged as a service request in SupportCenter Plus.


The 2nd point is OK for me.
I have juste problem whith the first one. At this present time our costumer can't to add a new request whit them loging...

Do you have any solution, probably there is somthing to do into system' conf or rolls

thank's in advance for your help

Ludoconde