SLA warning problem

SLA warning problem

Hi,

My SLA warning system has some problems:
- The alert's content is incorrect: The hyperlink refers to one request but the title, category refer to another. For example:
      Request 1:  title: abc                       
                        category: abc
                        hyperlink: http:abc

      The SLA warning content is:
                        title: abc
                        category: abc
                        hyperlink: http:x (which refers to another request)

- The system sends SLA mail to user, but i cant find that mail in request conversation (show all conversations already).

Hope you can help me find the resolution.