SLA escalation at time of breach
I am wondering if there is any way to setup an SLA that will run the escalation at the time of the breach. For example, we have a SLA indicating that response should happen within 2 hours. We want the level 1 escalation to happen at the time of the breach but it appears you have to code an exact time to send the alert. I wanted to populate escalate after 0 days but didn't know what to put into time. Is it possible for the alert to happen right at the breach or are we limited to populating an exact time?