[SOLVED] Setting request status via REST interface

[SOLVED] Setting request status via REST interface

I'm working on a pretty cool proof-of-concept with Microsoft Orchestrator and SDP. I'm using the REST interface to get-put information in the tickets.

Getting info is no issue, working perfectly.

Trying to set the 'Status' of a ticket however is proving difficult.

Using the example request below:


  1. <?xml version="1.0" encoding="UTF-8" standalone="no" ?>
  2. <API version="1.0">
  3. <response>
  4. <operation name="EDIT_REQUEST">
  5. <result>
  6. <statuscode>
    200
    </statuscode>
  7. <status>
    Success
    </status>
  8. <message>
    Request 23515 successfully edited
    </message>
  9.  </result>
  10. </operation>
  11. </response>
  12. </API>
Which seems to indicate a success, however the status never changes!

I posted this as a support call a LOOOONG while ago but never had a decent resolution, I'm finally able to spend a bit of time on this again and would love to get it to work.

Any help is greatly appreciated.