Hello!

I use service desk plus (8.1.0 Build 8114).

I update requester information through Servlet API. I change only one field (for example, phone). I don’t use other fields.

After editing, phone is changed. Values ​​of other standard fields are not changed. It’s very convenient.

But values of additional fields are changed to empty values…

Can you change this in new versions?

Thanks in advance