ServiceDesk Plus - MSP 7601 released

We are pleased to announce the release of ServiceDesk Plus - MSP 7.6 build 7601.

Enhancements made

Improved product performance in list view pages
Ability to associate a request from customer account(s) to a problem in MSP account.

Issues fixed

MSPSDP-2182: Requester can see site names across all accounts through "View Source" of New Request Page
MSPSDP-2318: First site is shown twice in scheduler->Technician Availability Chart
MSPSDP-2346: Exception while selecting workstation only/server only in custom reports' Advanced Filtering
MSPSDP-2351: Account Admin can see sites across all accounts in Technician availability chart-->Mark Unavailability
MSPSDP-2398: Shutdown.bat does not work when the product is started as a service
MSPSDP-2402: Editing categories & updating a request does not work
MSPSDP-2403: Requester Details does not auto-populate in New Request Page when there is only one Request Template in the system
MSPSDP-2407: With All Accounts set in account combo box,viewing a request and returning to the Request list view defaults the account to the request's account rather than All Accounts
MSPSDP-2408: Unable to edit assocation of an asset to an user or a department
MSPSDP-2409: Could not navigate to more than 25 records in Request templates
MSPSDP-2422: Could not select technicians to notify for groups in Default Settings
MSPSDP-2442: Scan script "ae_scan.vbs" does not automatically push the scanned workstation into the product
MSPSDP-2462: Could not set default category in request templates associated to more than one account

Our existing customers can upgrade to the latest build using the service pack available from the following page: http://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html

Instructions for applying the hotfix are also available on the same page.

For any assistance, please contact our support team at sdpmsp(at) manageengine.com

Thanks,

S. Sivanand