Dear Users,

SDP 9316 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

Issue Fixed in 9316 :

     

      

      

       
SD-67740: Request list view page is blank for some technicians after migrating to 9315.The scenario is as follows,
       

        
Some technicians sets the 'Refresh frequency'  to some value, say 3 or 5 
        
After some time, he sets it back to 'Never'
        
The server is now upgraded to 9315.
       
      
     

Please refer to the below link for the steps to install the patch.


       

        https://www.manageengine.com/products/service-desk/service-packs.html#sp
       
       

        

       
       

        Regards,
       
       

        Edwin Vasantha Kumar
       
       

        Servicedesk Plus Team