Dear Users,

SDP 9311 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

Issues Fixed in 9311
    

     
SD-67015: In SSO enabled environment, technicians are not able to access API after upgrading to 9310.
    
    

     
Please refer to the below link for the steps to install the patch.
       

        https://www.manageengine.com/products/service-desk/service-packs.html#sp
       
       

        

       
       

        Regards,
       
       

        Edwin Vasantha Kumar
       
       

        Servicedesk Plus Team