Dear Users,

 SDP 9307 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

  

   

    Issues fixed in 9307:
   
   

    
        

         
SD-65887: Status change of a Request does not get recorded in Time elapsed analysis in some scenarios.
         
SD-65952: Technician details gets collapsed in Time elapsed analysis while re-assigning the Request to the same Technician.
         
SD-66247: Scheduled report(s) do not work after the server is restarted.
         
SD-66008: In SSO / Pass-through authentication enabled environment, during login process, the login page gets displayed for a while before user is automatically logged in.
        
   
   

    
Please refer to the below link for the steps to install the patch.
       

        https://www.manageengine.com/products/service-desk/service-packs.html#sp
       
       

        

       
       

        Regards,
       
       

        Edin Vasantha Kumar
       
       

        Servicedesk Plus Team