Dear Users,

SDP 9218 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

  

   

    

     

      

       Issues Fixed in 9218 :
       

      
      

       

      
      

       
SD-63307: Latest “On Hold” time entry is considered in the calculation of a request’s “Time Elapsed” and “Dueby Time”, instead of the first “On Hold” time entry, resulting in the miscalculation of “Time Elapsed” and “Dueby Time” in some environments.

      
      

       
SD-63291: Issue catalog is displayed even when there is only default request template instead of new incident.

      
      

       
SD-63190: When an alert is cleared in OPManager, Request fails to auto close the same in SDP.

      
      

       
SD-63474 :The issue id SD-57567 "When trying to a close a request, if the mandatory fields are not filled, it is redirected to 'Edit Request Page', where the previously entered comments get cleared." released as part of 9212 has been pulled back.
      
    
   
  

   

    

     

      Please refer to the below link for the steps to install the patch.
     
    
    

     

    
    

     

       

        
         

          

           https://www.manageengine.com/products/service-desk/service-packs.html#sp
          
          

           

          
         
         

          
Regards,
          
Edwin Vasantha Kumar
          
Servicedesk Plus Team