Dear Users,

SDP 9118 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html
Issues fixed in 9118
SD-61387 : Unable to view request details page/create new request, due to migration failure in MySql.
SD-61427 : Reply and forward conversations in plaintext format contains html content.
Please refer to the below link for the steps to install the patch.

https://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team