Hello Customers,

We experienced a service disruption in the India Datacenter on 16 December 2025, between 01:53:47 PM IST and 02:14:17 PM IST, with a total incident duration of 20 minutes and 30 seconds.

As communicated earlier, a Disaster Recovery (DR) drill was scheduled for the India Datacenter. 

We request you to please refer to the announcement below for further details:

All services have since been fully restored, and the application is currently functioning as expected.

We are actively analysing the mail sending issue that some customers may still be experiencing.

Further updates will be shared here as more information becomes available.

Thank you for your patience and understanding.

Regards,
Nikhil