Service Desk Plus Mobile app

Service Desk Plus Mobile app

Hi all im looking to deploy the mobile app but i have some issues with signing in.

I have found the following article below, but i have an issue signing in.

Other than having the standard web app i have made no changes or purchased any other modules.

We are using LDAP as authentication

Have i missed something

Thanks

https://www.manageengine.com/products/service-desk/help/adminguide/mobile-client/iphone-app.html#login