Sending a solution to a requester
Can we actually send a solution to the requester without cutting and pasting?
It would be useful to leave the request open in a window, look through the solutions and then send the solution (after possible topping and tailing) to the requester.
Or again from the solutions to be able to send to a requester from there. Here I am thinking about me browsing for one thing and coming across another which reminds me that this solution will fit a previous request (that is grammatically poor...).
In this case maybe the ability to be able to create a task (on the fly) with the solution reference in it so that you can then find the original request and use the task to create the reply.