Send email as a Ticket

Send email as a Ticket

Hi All,

for example:

On Service Desk Plus, email support is abc@support.com .

Case 1:  user send an email under To abc@support.com , on the SDP have a ticket  , That's right .

Case 2 : user send an email under Cc or Bcc or Forward abc@support.com   , on  the SDP have a ticket , That's right.


 I wanna the SDP don't convert to ticket for  the user send emails under Cc , Bcc ,Forward

  can I config for it on SDP ?

Thanks