Hi,

1. I have a requirement to write a Script for, forwarding periodic-Automatic notification to requester, for a specific Type  of  incidents (Say P1 for example).

2. Notification to be forwarded in following scenarios:

(a) At a specified time interval

(b) Notification to be forwarded at every status change of the ticket.

Can anyone pl help with the script meeting the requirement.

Regards

Karthikeyan