Score Rules - Feature Request
We currently have the "business rules" to analyze a request's fields and perform an action.
One of our SDP-MSP users would like an option to qualify the tickets (scoring rules).
For example:
If 'level = development' add 10 points.
If 'urgency = low' add 3 points.
These points would be available on the request details page.
In this way, the technician would be able to prioritize the tickets according to the score of the same.
One of our SDP-MSP users would like an option to qualify the tickets (scoring rules).
For example:
If 'level = development' add 10 points.
If 'urgency = low' add 3 points.
These points would be available on the request details page.
In this way, the technician would be able to prioritize the tickets according to the score of the same.
Topic Participants
Tainã Rodrigues @ ACSoftware
Madhivanan S