Restore Delete tickets
We had and issue where a tech deleted 100 tickets by mistake.
Our DBA takes hourly backups of our database however the users deleted the tickets at 2:56pm which means the most current back up was from 2:00pm.
We had to restore from the 2:00pm and I made that tech enter in the missing tickets that were created between the backups.
Is there anyway to restore tickets without having to restore the entire database :?:
Our DBA takes hourly backups of our database however the users deleted the tickets at 2:56pm which means the most current back up was from 2:00pm.
We had to restore from the 2:00pm and I made that tech enter in the missing tickets that were created between the backups.
Is there anyway to restore tickets without having to restore the entire database :?:
Topic Participants
ewaller
ServiceDesk Plus