Request Template with an outgoing Email
Good morning,
I have looked around in SD at business rules etc to see if it would be possible to send out an email to the "E-mail Id(s) To Notify" list when the request is created.
My Scenario is this:
A technician gets a call about a recurring issue
After the call they send out an email to a group of people letting them know that the issue happened.
The email contains the address for SD as well so it gets recorded
What I want to do is to create a request/incident template in SD that can act as the notification to the group as well as the incident ticket.
Is it possible to have a new ticket send out an email to a group (specified in the "E-mail Id(s) To Notify" field) so that the tech can close the ticket and move on, but still know that everyone that needs to know was notified of the incident.
I have looked around in SD at business rules etc to see if it would be possible to send out an email to the "E-mail Id(s) To Notify" list when the request is created.
My Scenario is this:
A technician gets a call about a recurring issue
After the call they send out an email to a group of people letting them know that the issue happened.
The email contains the address for SD as well so it gets recorded
What I want to do is to create a request/incident template in SD that can act as the notification to the group as well as the incident ticket.
Is it possible to have a new ticket send out an email to a group (specified in the "E-mail Id(s) To Notify" field) so that the tech can close the ticket and move on, but still know that everyone that needs to know was notified of the incident.
Topic Participants
Simon Worth
Sriram K.S