Hi Jai,

  Would it be possible to suppress email notifications saying that a request has been assigned to you when you're the person who assigned it to yourself?  I would still expect to see emails when another support rep assigned a request to me, but when I assign it to myself it seems a bit daft to receive an email telling me!  I can imagine that some people use this as a means to keep track of what work they have to do, but the ability to switch this off would be great for myself and my users.

Thanks in advance,

  Andy