Reports for kpis

Hello,

I need to create some reports for KPI. These KPIs are for the resolver group "CAU-MICRO."
In our organization we need to mediate the resolution time cieere no time, since in our case the user closes the application

kpi week:

   a) Average time for resolving requests
           Type of request, priority, category, subcategory, average resolution time
b) Percentage of requests resolved within 1 hour
           Type of request, priority, category, subcategory, Percentage of requests resolved within 1 hour

c) Percentage of resuleltas Application Form in more than 1 working day
Type of request, priority, category, subcategory, Percentage of requests resolved within 1 business day.

d) Average time of assignment of requests to a group.
       All our requests arrive at a group resolver "CAU-MICRO." If cause can not resolve the micro scale to other groups solvers. We need to measure how much time passes from reaching the application until it has a group assigned solver

monthly kpi:

a) Percentage of Application Form resolved over 1 week

Thanks in advance